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Customer Support
We want every KIXX order to arrive in good condition and match what you purchased. This page explains when refunds or replacements may apply, what information we need, and how to submit a request.
Quick Summary
Refund eligibility depends on the condition of the item, proof of purchase, and whether the issue is reported within the required time frame.
Refund Eligibility
Use these points as the general guide. Final approval depends on order records, item condition, and the details submitted to the support team.
If the item arrives damaged, submit clear photos of the parcel, product, and order details as soon as possible.
If the item received does not match your order, contact us with your order number and product photos.
For suspected product quality concerns, keep the item and packaging until our team completes the review.
Refunds or replacements can only be reviewed when there is a valid proof of purchase from the official channel.
Not Eligible
Contact us with your order number, name, contact details, and a clear explanation of the issue.
Include photos or videos of the product, parcel, airway bill, and issue so the team can review faster.
Our support team checks the order record and submitted evidence before confirming the next step.
If approved, the team will advise whether the resolution is a refund, replacement, or other support action.
Common Questions
Yes, for damaged, wrong, or quality-related claims, clear photos help the support team verify the issue faster.
Opened or consumed products are usually not eligible unless the issue is specifically related to a verified quality concern.
Review time depends on the completeness of your information. Clear order details and evidence will speed up the process.
Use the contact page or email the support team with your order number, issue description, and supporting files.
Send your order details to the KIXX team. The more complete your information, the faster the review can move.